How can a PCT best support a patient experiencing anxiety?

The best way for a Patient Care Technician (PCT) to support a patient experiencing anxiety is to offer reassurance, be present, and actively listen to the patient's concerns. This approach fosters a trusting relationship between the patient and healthcare provider, which can alleviate feelings of anxiety. By being present, a PCT can provide emotional support and validate the patient's feelings, showing that their concerns are taken seriously.

Listening attentively allows the patient to express what they are feeling without judgment and can help to uncover specific worries that might be contributing to their anxiety. This helps the PCT to respond appropriately and provide comfort in a way that meets the patient’s unique needs.

Building a supportive environment can help the patient feel more secure and understood, making it easier for them to process their emotions and cope with challenging situations.