When a PCT hears a patient in contact isolation calling for help, what is the first action they should take?

When a patient is in contact isolation, it is crucial for a Patient Care Technician (PCT) to prioritize safety and infection control before engaging with the patient. The correct action is to put on a gown and gloves. This step is essential because contact isolation protocols are established to prevent the spread of infectious agents that can be present in the patient's environment or bodily fluids.

By donning appropriate personal protective equipment (PPE) such as gowns and gloves, the PCT protects themselves from potential exposure to infections. This action also helps maintain a safe environment for other patients and staff members in the facility.

While it might seem instinctive to enter the room immediately or ask if the patient needs assistance, those actions without proper PPE would compromise infection control measures. Additionally, finding the technician assigned to the patient isn’t necessary as the PCT can assist directly after donning appropriate protective gear. Thus, wearing a gown and gloves is the first and most critical step to ensure both patient and staff safety in this scenario.